Henry B.

Bob Baker Toyota Scion:
Dear Bob Baker Team:

As a loyal customer it’s always a joy to visit the lot, but there isn’t anything fun about buying a vehicle. I just had to write to tell you that my latest visit to Bob Baker Toyota Scion was awesome!

Starting with the warm welcome from Dave English and the great customer care provided by Manny and Roberta, the visit was a complete success with zero pressure throughout the entire process.

I would like to commend the leadership staff of the business as reflected by the outstanding attitudes of all persons encountered. It was a great pleasure! Thank you.

Sincerely,

Bob Baker Lexus
My wife has a 2006 IS-250 and travels daily as a healthcare provider. Today she was way out in Jacumba from our home in Chula Vista and had a failure of her electronic key fob. I spoke to Tory Becker in your Service Dept. who spent several minutes on the phone explaining how to handle that situation. The problem was resolved allowing her to get home and avoiding me having to drive all the way out there. That customer service is really excellent and I just wanted to commend Tory and your dealership for going the extra mile.

Dan H.

Dear Dan,

Liz and I are thrilled with our new Toyota RAV$, just the latest of a number of vehicles we have had the pleasure to lease or purchase from Bob Baker Toyota. As always, we appreciate the personal interest you took in making the whole process a pleasure for us. We are particularly grateful for the professionalism and assistance we received from Ernie Palmejar and Mario Lupinacci, and by your finance department. They educated us about the new vehicles we were interested in, assisted with the turn-in of our previous leased vehicle, and arranged excellent terms for us. We could not have asked for better treatment. As always, the folks at Bob Bake Toyota were true professionals. Thanks again.

Sincerely,

Liz and Tim

Bob Baker Chevrolet Subaru
Thanks for making my purchase of the '06 Chevy Silverado go very smoothly. It definitely was a new experience for me. Hope you sell lots of cars this year. Thanks again and I love the truck!

Gary B.

Bob Baker Toyota Scion:

Dear Laura,

We received the “Sales Experience Survey” that you sent to us and hve enclosed the completed form with this letter. After looking over your survey, my wife and I decided that it didn’t adequately reflect our experience at Bob Baker Toyota when we purchased our new Venza.

We came into the dealership to take a quick look at the Venza that we saw advertised on television and had no real intention of purchasing one in the immediate future. When we arrived in the new car sales area we were greeted by a very polite, enthusiastic young man by the name of JR Villarta. We couldn’t have asked for any better treatment than “JR” provided.

My wife and I surprised ourselves at how much we really like this car and after inquiring about pricing were introduced to Ian Jaffe the New Car Sales Manager. Like “JR,” Ian was very friendly, professional and very open about pricing. What we liked most was that we didn’t feel we were being pressured to buy something that day or accepting a car with options that we didn’t want.

All of the people we came in contact with at Bob Baker Toyota were friendly, professional and treated Linda and I the way everyone would like to be treated but seldom are. JR and Ian were always available and patient with our many questions and phone calls; Tracy Lupinacci in Finance had all of the mountains of paperwork prepared accurately, explained all of our options and even found us a lower finance rate than we had available at our Credit Union. All of this with a friendliness rather than that “push out the door” feeling we have experienced before at other car dealers. Last but not least was Hung Phu in your service department. How can you not like a guy with an infectious smile that greets you by name?

These people are the reasons why your survey did not go far enough to express our experience at Bob Baker Toyota. I know five stars are considered excellent but our experience was truly six stars or OUTSTANDING.

We never dreamed that the purchase of a new car could be an enjoyable experience……but it was!

We really love our new Venza

Thank You,

Bob & Linda

Bob Baker Toyota Scion:

Dear Ed,

I wanted to thank you so much for the wonderful service you extended to us. Michael and I were stranded after returning from our cruise. You were so welcoming and proceeded to satisfy our every need in addition to the water pump that Michael’s red Yaris needed. Thanks to you and your fine service director, we were able to return home to Phoenix in the early evening. You are a fine man and your kindness to us were over the top in every way. Thanks so much!

Most Sincerely

Michael

Bob Baker Toyota Scion:

Hello Bob Baker,

Just wanted to say THANK YOU for looking out for my best interests. I was surprised to get a call RE; a recall on my new 2009 Matrix. I called Toyota to verify, as I hadn’t received notification. Thank you too for expediting the fix and making it fit into my schedule. Also, thanks for the courtesy shuttle. Even though I bought the Toyota at another dealership, I have come back to you for service since you have taken care of me very well. I appreciate Hung and now Ed in helping me with my servicing needs.

Sincerely,

Katherine

Bob Baker Toyota Scion:

Dear Sir/Ms.

Let me share a little good news! I have and ’07 Prius which I bought from Bob Baker. And, I am always serviced at your locations. Several days ago, a tire inflation light went on. The simple filling of the tires became complicated in ways that are not important to describe here. What is important is to not that I called blindly to your service center late Thursday night and got Ed Rhodes. He listened politely and, even though it was late in the afternoon, he invited me to come over. Ed put a wonderfully competent technical person on it. In minutes, I was on my way. Even with Ed’s OK, the tech would not take a modest tip. Talk about building customer loyalty!

Peace,

Bill, San Diego, CA

Bob Baker Chevrolet Subaru:
I usually would not write about a dealership experience unless it totally blows! But I was SHOCKED! These guys are awesome. They are really nice, and have great customer service. They have patience as my husband is that guy that asks every question in the book. And dude we have been there like everyday this week. Did we buy a car? Yes we did. I got a Subaru for Mothers Day...pretty sweet for me huh, :P

Anyhow these guys are professional and they are not like other dealerships around here in SD, they do take care of you. Our sales man was Randall, he is a really nice guy and all in all he has been really helpful throughout the entire car buying experience.

Check this place out if you want to test drive a Subaru or Chevy or whatever, its worth it. The Sales Manager and Financing people tell you like it is and there is not all that BS like you sometimes get at other dealerships around town. No pressure what so ever to buy, and they make you feel as comfortable as possible when shopping around. Highly recommend these guys!
Tammy, El Cajon, CA

Bob Baker Chevrolet Subaru:
From the moment I walked onto the lot, I felt no pressure and was treated like an adult-shocking at a car dealership I know!  The staff is professional, serious and not pushy.  I knew that I was going to buy a WRX for a while.  It was just a matter of which dealership was going to get my business based on customer service.  I came in knowing what I could get in terms of finance options and although they initially thought I was bluffing, they turned around and matched it.

I haven't gone back for maintenance because I do that myself, but I absolutely recommend this place.  I can't remember the salesmen who helped me out, but he was very low key and basically threw me the keys to test drive it once he approached me.

If you are in So Cal and are looking for a Subaru dealership to go to, trust me, I went to several awful ones and this is the one you want to go to!
Derek, Huntington Beach, CA

Bob Baker Chevrolet Subaru:
We looked around the lot at the El Cajon Bob Baker for a good 10 minutes before someone approached us. The sales guy had a no pressure attitude, gave us our space when we needed it, and treated us properly. We test drove. We haggled a bit. We went home to think it over. The next day we went back with the decision to buy the car. There was a chip in the windshield, which at first they said they would fix, then they just told us they'd just replace the whole thing. We had originally been looking with the idea that we would take advantage of a loan deal that my credit union had going on, but the financing guy at Bob Baker let us know that another credit union had a lower rate. Also, he mentioned extra protection and maintenance packages, but we declined and he didn't pursue it further. Oh, and they had brought in Greek food while we were there and ate til we were stuffed.

Since we have purchased, we have taken the car back for its 65k service, as well as oil changes. They actually drove my wife home and picked her up later when the car was ready (from El Cajon to Normal Heights) during the 65k visit. There were donuts and coffee too.

Now, i am not naive enough not to understand that this low-pressure stuff is a calculated business approach, but i sure as hell would rather this than some slickster with his four square paper and the old salesman pass-around. I'm a fan of this place.
Dave, San Diego, CA

Bob Baker Lexus:
Nice folk.  Went in to buy that part I was talking about earlier, and they gave me the part number and asked me if I needed anything else.  Did everything I asked with a smile.  

I couldn't remember which way the gasket went, so the service advisor asked one of his technicians, and they helped me out.  No charge of course.

Great folk.  When I get my $, I will buy my LS460h here.
AR, San Diego, CA